Job Position: Ashore Enterprise Services Network Support
Job Location: NAS North Island, CA
Description:
Provide operational support services to the Commander Naval Air Forces Pacific Fleet.
Task and Responsibilities:
- Reviews all Enterprise Knowledge Management (eKM) requests which contain an NMCI Order Justification Form (OJF) from CNAP subordinate commands for Navy Marine Corps Intranet (NMCI) new IT service request.
- Validates each electronic request containing an OJF.
- Ensures justification statement for the request complies with COMPACFLT guidelines and updates the approval workflow to ensure proper routing of each request.
- Enters request data into CNPA service add/delete tracker and posted to the COMNAVAIRPAC SharePoint Site.
- Tracks all necessary information provided to deliver the ordered NMCI service when it is approved in eMAP.
- Add, change (MAC) processing.
- Reviews daily request and approves all fleet commands MAC request to relocate seats or other ordered NMCi services submitted using HP Service Manager.
- Ensures that submitted MAC request will fulfill the commands required goal and that all necessary information is provided or validated. Follow-ups with submitted if MAC request is used incorrectly.
- Provides training to new MAC submitters and updates all submitters of new policy and procedure changes.
- Reviews and submits Embark MAC request to deployed squadrons or detachments as needed.
- Provide ITPOAC personnel training and information.
- Escalate ongoing and unresolved issues to the CNAP N61 Division Officer and appropriate CPF CTR personnel.
- Infrastructure Projects.
- Work with CNAP HQ and fleet commands in conjunctions with CPF CTR, Navy NMCI Program office.
- Track the commands awarded contract orderable contract line-item number (CLIN) that have been submitted and approved through the eKM tool.
- Work with requiring Commands, CPF CTR personnel, NMCI project delivery team to complete the delivery of the requested connectivity upgraded.
- SharePoint Regional Inventory Tracking Essentials
- Coordinate with 186 subordinate commands to complete biannual RITA inventories in accordance with COMPACFLTINST 5238.1D guidelines.
- Review and provides recommendations to the CNAP N62 Division Officer for subordinate activities purchases/funding IT Procurement Request (ITPR).
- One-Net Support
- Review request for change (RFC) request from CNAP OCONUS subordinate commands for One-Net Services.
- Validates that each request is required and meets the need of the requesting command.
- Assist the commands ITPOC.
- Process each requested service into CNAP service add/delete tracker for One-net services.
- Verify that the service request has been approved and that the appropriate One-Net Local Network Service Center (LNSC) Representatives have submitted the order.
- Tracks that all necessary information has been provided to deliver the ordered One-Net service when it is approved.
- One-Net Issue Resolutions.
- Perform other job-related duties as assigned.
Required Skills:
- Must be U.S. Citizenship
- Current DoD Secret Clearance
- Bachelor’s degree in computer science, Information Technology, Computer Engineering, Cyber Security, or an equivalent bachelor’s degree from an accredited college/university or a minimum of five years’ experience working for the Department of Navy (DoN) supporting Information Technology (IT) systems such as but not limited to Navy Marine Corp Intrant (NMCI)
- Shall have five (5) years Navy or equivalent experience working with the following:
- Project Management
- Commander, U.S. Pacific Fleet (CPF) Navy Marine Corp Intranet (NMCI) procurement process
- NMCI Enterprise Tools (NET)
- NMCI Service Manager Tools
- NMCI Requirements to Award Process Tool (RAPT)
- Navy Command Hierarchy Structure
- Navy Shipment Process
- Commander, U.S. Pacific Fleet (CPF) Outside Continental United States (OCONUS) Navy Enterprise Networks (ONE-NET) procurement process
- Navy Information Technology Approval Systems (NAV-ITAS) process and procedures.
- Defense Logistics Agency (DLA) Multi-Function Device (MFD) procurement and sustainment process and procedures
- IT Asset Management
- Proficient using MS Office Suite (i.e., Word, Excel, PowerPoint, SharePoint, Visio, and Outlook)
- Excellent problem solving, decision-making and troubleshooting skills
- Excellent customer service as well as written and oral communication
- Excellent organizational skills and attention to detail
- Team player
Position type: Full Time – Exempt
Pay Range: $117,776-$153,113 per year
Hours to Work: Monday through Friday
Benefits: Health, Life, LTD, 401K, FSA, Sick Leave, and Vacation
Education: Bachelor’s degree in computer science, Information Technology, Computer Engineering, Cyber Security, or an equivalent bachelor’s degree from an accredited college/university or a minimum of five years’ experience working for the Department of Navy (DoN) supporting Information Technology (IT) systems such as but not limited to Navy Marine Corp Intrant (NMCI)
Requirement: Must be US Citizen
Security Clearance Level: Shall possess and maintain an active DoD Secret Security Clearance